Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can't offer you an exchange.

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as frozen and ambient food, flowers cannot be returned. 

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Replacements (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then the items returned would be replaced by a new product.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at olumofoods@outlook.com and send your item to:

Olumo Foods Limited

Business Central, 2 Union Square,

Central Park Darlington.

DL1 1GL